How can I cancel my order?
We aim to process and pack your order as soon as possible to get it to you.
After an order has been placed, there is a very limited amount of time when we may be able to cancel your order, but this is not guaranteed.
If your order has been picked and packaged in our warehouse, or if you have received your dispatch email then unfortunately we will not be able to cancel the order at that stage.
If you wish to change an order, contact us at contact.ng@theuntamed.com with the subject 'Cancel my order' as the reason and we will do our best to assist you.
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How can I change my order?
We aim to process and pack your order as soon as possible to get it to you. After an order has been placed, there is a very limited amount of time when we may be able to change your order, but this is not guaranteed. If your order has been picked and ...
My points are not transferred
We apologize if there has been an issue with your points transfer. This can be caused due to a technical problem. To assist you further please contact us at contact.ng@theuntamed.com with the number of the order placed by your team member.
Do I have to sell a certain amount every month?
In order to advance to leadership and maintain commissions and bonuses as a Market Partner at THE UNTAMED, achieving certain sales and enrollments of new customers, members & partners is required, however, there is no minimum purchase to maintain the ...
Why do I have to buy a kit to be able to sell?
We think it is difficult to market the products – without products! In order for you to be able to sell the products to your network we think it is really important that you actually have the products and can show them, feel them, smell them or why ...
Wrong item
We apologize if there has been an error with your order and you have received an incorrect item. Please report any instances of wrong items to our customer service team at contact.ng@theuntamed.com within 24 hours from receiving the package with the ...